Spring Forum 2019: Consumer Empowerment: What’s Changing in Healthcare as we Expect More of Consumers?

Event Date:
April 3, 2019
Event Time:
Harvard Pilgrim Health Care
93 Worcester Street (Route 9)
Wellesley, MA 02481

Join us for dinner and a panel discussion!

Moderator: Claudine Swartz, Strategic Policy Solutions, LLC


  • Andrew Le, MD, CEO and Co-Founder, Buoy Health
  • Eileen McAnneny, President, Massachusetts Taxpayer Foundation
  • Katie Catlender, VP of Customer Experience Strategy & Operations, BCBS of MA

Remember the days when you visited the doctor when sick, picked up your medication at the local pharmacy, and had few out-of-pocket expenses?

Today, we’re self-diagnosing via online tools, tracking our heart rates and steps, and using message portals to contact clinician. In short, we’re engaging more and the healthcare industry increasingly wants consumers to:

  • Understand costs & choose the right source of care;
  • Monitor physical activity & diet;
  • Utilize self-service tools; and
  • Engage with a care manager at their provider or health plan.

How is this reality shaping the healthcare industry? Key questions we’ll explore in this panel discussion:

  • How are payers & providers shifting practices to engage consumers?
  • What consumer needs are start-ups fulfilling?
  • How are employers supporting consumers?
  • What role does government play in supporting increased consumer engagement?